Store Policies

Privacy, Returns, Refunds and Exchanges Policies

Return Policy
You must return the item within 30 days of your purchase.

1. Please email customerservice@wirelessworks.biz  to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Wireless Works
Returns Department Tracking #
160 N El Camino Real
Encinitas, CA 92024
3. Include in your package a signed letter clearly stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your product is in like new condition, you may exchange your item for a different item of similar cost. If you would like a different item you will be subject to paying the difference in price.  You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Wireless Works
Returns Department Tracking #
160 N El Camino Real
Encinitas, CA 92024

Shipping Policy

Turnaround

All order placed Monday – Friday 3pm will ship within 48 hours. Order received after 3pm on Friday – Sunday may not ship until Tuesday.

Carriers

We use the following carriers to deliver our orders:

USPS
FEDEX

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

Information We Collect and How We Use It

We collect and use information about you in the following ways:

Information Collected When You Communicate with Wireless Works:

When you communicate with Wireless Works, we collect information from you that we use to deliver, provide, confirm, change, bill, monitor, maintain and repair your products and services. This information is also used to resolve issues with your order, with our products and services, or with your account. The information we collect may include your name, addresses, and other contact information; the reason for the contact; and your Social Security Number and payment information. We use this information to establish and maintain your customer account and billing records (including establishing credit), provide services to you, authenticate you, and contact you about products and services that we offer.

When you contact us or we contact you with calls, fax, or e-mail, we may monitor or record that communication or keep a record of the transaction to help us train employees and provide high-quality customer service.

Information Collected When You Use Wireless Works Products and Services:

We collect information about your use of our products and services. Information such as call records, wireless location, application and feature usage, network traffic data, product and device-specific information, service options you choose, mobile and device numbers, video streaming and video packages and usage, movie rental and purchase data, and other similar information may be used for billing purposes, to deliver and maintain products and services, or to help you with service-related issues or questions. In addition, subject to any legal restrictions that may apply, this information may be used for other purposes such as providing you with information about product or service enhancements, determining your eligibility for new products and services, and marketing to you based on your use of your products and services. This information may also be used to: (1) manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; and (2) subject to consent practices described in this policy, help us improve our services, research and develop new products, and offer promotions and other services.

If you contact us for service support, we also may access information about your computer, wireless device or other device settings to provide customized technical support or to install specific applications or services that you use or that are necessary to the applications or services you use.

If Wireless Works intends to gather information from your use of our Internet access services to direct customized advertising specifically to you based on your visits over time and across different non-Verizon websites, we will provide you with notice of our plan and obtain your affirmative consent.

Please note that Wireless Works is not responsible for information, content, applications or services provided by others. Before you access, use, link to or download a service or application on your computer or wireless device, you should review the associated terms of service and privacy policy. Personal information you submit in those contexts may be read, collected or used by the service or application provider and others associated with these forums in a manner different from that described here.

Information Provided to Us by Third Parties:

When you purchase products or apply for service with us, we may obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions.

Information Collected on Wireless Works Websites:

When you browse Wireless Works websites, information is collected about your visit. We also collect data about your browsing, searching and buying activity as you interact with our sites. We may collect and use your mobile telephone or device number, account information, web addresses of the sites you come from and go to next and information about your connection. We use this information for operational and performance measurement purposes including monitoring statistics such as how many people visit our websites; which pages people visit on our sites; how much time is spent on each page or; which browsers are used to visit our sites.

When you establish an online account with us, we maintain information about your user identification and password. This information is used to identify you when you sign in to your account.

Wireless Works and its vendors also use information collected on Wireless Works websites to help us deliver more relevant marketing messages. These messages may be delivered on our websites, on non- Wireless Works websites, by our representatives, via email, or via text, or fax. We use this information in order to, among other things, ensure that you see the correct products and pricing available in the geographic area in which you live, manage the frequency with which you see an advertisement, tailor advertisements to better match your interests, and to understand the effectiveness of our advertising. We also may use this information to assess the effectiveness of our sites and to help you should you request help with navigation problems on these sites.

Information You Provide:

Wireless Works may send you emails that communicate information about your account or about products, services, marketing offers, or promotions that may be of interest to you. When you open a Wireless Works email or click on links within these emails, we may collect and retain information to provide you with future communications that may be more interesting to you. Please note that Wireless Works will not ask you to send us, via email, sensitive personal or account information.

Additional Information for Wireless Customers

Many types of wireless applications and services use mobile device location data, including applications provided by other companies and wireless device operating systems. When you are considering new applications or services, you should carefully review the location-based services’ or application providers’ privacy policies to learn how they collect and use your information.

Wireless Works does not publish directories of our customers’ wireless phone numbers, and we do not provide or make them available to third parties for listing in directories unless you request that we do so.

We offer nationwide wireless services on the Verizon network with plans and services only available from Wireless Works.